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When a patient initiates a question or an e-consult with the doctor, the patient must agree to pay for the service before the doctor is notified of the patient’s inquiry.
When the question is delivered to the doctor, the doctor may:
1. Accept the question to answer (by this time, the payment to the doctor has already been processed); or,
2. Ask for More Information or Clarification – the doctor may ask the patient for more information necessary to answer the question and to complete the e-consult; or,
3. Decline or Refund – the e-consult request.
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